The appearance, softness and cleanliness of towels, bedding and table linens can make a big impact on overall guest satisfaction, so it is important to ensure your laundry practices deliver the best results. P&G Professional's 2010 consumer survey revealed that 89 percent of respondents equate soft, bright whites to cleanliness. When linens are perceived as dingy, guests will often complain and it may impact their interest in becoming a repeat customer, so keep your linens clean and bright for maximum guest satisfaction.
4 Focus Areas for Soft, Strong and White LinensSelect a number to learn how to best clean that area
- Maintain a reasonable linen inventory by keeping a 2-4 par linen level
- Properly train employees on laundry procedures
- Use stain aids to immediately treat soiled linens prior to laundering
- Address unique washroom conditions such as hard water, aging equipment and water temperature